Znaczenie wsparcia społecznego i zaangażowania w pracę dla związku stresorów w pracy i wypalenia zawodowego
Romuald Derbis, Łukasz Baka
Rocznik: 2011 Tom: 17 Numer: 2
The phenomenon of job burnout has been described in research literature since the 70s. Although it is mainly thought to be caused by prolonged stress, researchers are still working to identify the factors that affect the relationship between stress at work and burnout. The purpose of our study was to determine the role of social support and work engagement as moderators of this relationship as well as to establish simple correlations between work stressors, support and burnout. We expected burnout to correlate positively with work stressors and negatively with social support (H1 and H2). Moreover, we predicted that social support would buffer the effect of stressors on burnout (H3) while work engagement would have a mediating role (H4). Research tests, which were conducted among representatives of five occupational groups – teachers, medical personnel, policemen, managers and journalists (N=446) – confirmed the proposed hypotheses. Job burnout was proved to have strong positive relationships with three work stressors used in the study and negative relationship with social support. Social support buffered the effect of two, out of three, work stressors on burnout, while work engagement acted as mediatorin the relationship between burnout and all three stressors subject to analysis. Interestingly, the work engagement interaction mechanism varied with different stressors. Some of the stressors lead to job burnout through reduced work engagement, others – through its increase. The results obtained are presented in the discussion.